We appreciate you visiting our website, the "Site" and our mobile application (the "App") owned and operated. Here at the website we believe that you have a right to know what information we collect from you. We want you to understand our commitment to protecting your privacy. We’ve created this Privacy Policy to let you know what to expect when you interact with us on the Site, App, or through our related online and offline offerings (collectively, the “Services”). This Privacy Policy may be updated from time to time and we will notify you of any material changes by posting the new Privacy Policy on the Site and taking other actions as required by applicable law. We recommend that you consult this policy regularly for any changes.
By using our Services, you agree to the use, disclosure and procedures this Privacy Policy describes. You may provide information to us in a variety of ways, including: making online or in-store purchases, participating in surveys, during events such as sweepstakes, and requesting Services or information. Please note that this Privacy Policy does not apply to third party websites ("Third Party Services"), such as, but not limited to, Facebook, Twitter, Pinterest and Instagram, that we do not own or control, even if you access them through the Services. We try to work only with Third Party Services that share our respect for your privacy, but we cannot take responsibility for their practices, content, or privacy policies. We encourage you to carefully review the privacy policies of any Third Party Services you access so that you know how they will use and share your information.
WHAT INFORMATION WE COLLECT
Our primary goals in collecting information are to improve our Site, App, Services, features and content, and to enable users to enjoy and easily navigate the Site and App. The information we collect from you falls into two categories: information that relates to an identified or identifiable natural person (“Personal Information”) and information that, by itself, does not identify and cannot be used to identify a natural person (“Non-Personal Information”). This Privacy Policy includes information about both types and will tell you how we might collect and use each.
Personal Information we may collect from you includes:
1.Your name and email address
2.Live chats and customer service phone calls
3.Responses to any online surveys, either on our website or via our email list
4.Your card information (although we use a third party payment processor), billing address and shipping address, and phone number
5.The ip address of the computer you use to access our services, potentially including location data based off of that ip address
6.Content you provide on interactive features (e.g., social media pages, our blog, purchase reviews, etc.)
We may also collect some of the following Non-Personal Information from you:
1.The type of browser software you are using
2.Other non-personally identifiable traffic data
3.The date and time you access our service
4.The date and time you access our service's website address, if any, that links you to our site
5.Search engine search terms and advertising clicks/actions
6.Products you purchase from us
Depending on where you are located, Non-Personal Information may be considered “personal data” and/or “personal information” under applicable data protection laws.
Cookies And Pixel Tags
Like many websites, we use "cookies," pixel tags, and other technologies to collect information. A cookie is a small data file that we transfer to your computer's hard disk for record-keeping purposes. We use session ID cookies to enable certain features of the Site and App, to better understand how you interact with the Site and App and to monitor aggregate usage by the website Users and web traffic routing on the Site and App. Unlike persistent cookies, session cookies are deleted from your computer when you log off from the Site, App and Service and then close your browser. You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. If you do not accept cookies, however, you may not be able to use all portions of the Site, App or all functionality of the Service.
Analytics
We may also use Google Analytics and other service providers to collect analytics information on our Services. For more information about Google Analytics, please visit www.google.com/policies/privacy/partners/. You can opt out of Google’s collection and processing of data generated by your use of the Services by going to http://tools.google.com/dlpage/gaoptout.
Phishing
Identity theft and the practice currently known as "phishing" are of great concern to the website and e-commerce companies generally. Safeguarding information to help protect you from identity theft is a top priority. We do not and will not, at any time, request your card information, your login information, or national identification numbers in a non-secure or unsolicited e-mail or telephone communication. Please do not call the website Customer Experience, as they are unable to take orders over the phone. For more information about phishing, visit the Federal Trade Commission's website.
HOW DO WE USE THIS DATA?
Providing Services, Products and Information to our Customers including:
1.Account information management
2.Access to specific features, gifts, products, and rewards
3.Payment and transaction processing
4.Customer service responses
5.Contact me to get feedback on your experiences with the brand, our services and our products
6.Order and account-level communications including email and push notifications
Administrative functions, including:
1.Measuring and predicting interest in our current, or potential, products and services and/or developing new products and services for our customers, as well as managing quality of our product and service offerings
2.Enforce our terms of service and comply with our legal obligations
3.Carry out audits
4.Identity verification
5.Detect and prevent security incidents and illegal or fraudulent activities
6.Pursuing our legitimate interests, such as direct marketing, research and development (including marketing research), network and information security, and fraud prevention
Marketing purposes, including:
Showing relevant products, content, offers and general advertisements to our customers and potential customers across a variety of advertising channels including social media advertising, display advertising, advertising networks, cross device tracking, television advertising, radio advertising, and others
Sending promotional emails, push notifications, or other communications about relevant products or content
Customization of our website content to enhance our customers' shopping experience
We may share your information with our parent company, subsidiaries, affiliates, or sister companies as part of our marketing or advertising strategy.
Ongoing research and development:
We may share de-identified and/or aggregated information with third party partners for the purposes of industry research and analysis, demographic profiling and other similar purposes. We also may contract other third parties to provide us with more information on our customer base, to serve the purposes of better targeting, customizing, and analyzing our marketing and our products/services
We also may contract partners who help us run and manage customer surveys to gather information on our products, services, and marketing. All surveys are voluntary, and the information we gather in these surveys will serve to enhance our marketing, products, and services in the future. By participating in our surveys, you are agreeing to this use of the survey data in a de-identified and/or aggregated manner
Consent:
We may use personal information for other purposes that are clearly disclosed to you at the time you provide personal information or with your consent.